Specialist Pallet Network Deliveries


Fully Insured and BRC AA Graded


International Freight Department

Goods Damaged Whilst In Transit

At the moment that you know, or even think that there is a possibility that a claim will arise from a delivery that we have done then
please use the below as a template, we need this within 7 days of the goods being delivered. 


Intent To Claim Template….


The following goods have been damaged whilst in your care.
The consignment of (**) pallets or boxes was collected from…(**) on (date/time) and was to be delivered to… (**) on (date/time).
Our reference is (your ref/our job no).


We hold you (SSO LOGISTICS LTD) fully responsible for any claim which may arise.

This must be sent within 7 days of the damage or loss of goods., The claim form should be sent within 3 months of the claim date, providing that the intent email has been sent within 7 days.


Please send all insurance related claims, intents or queries to

To make a claim using our pdf form, print fill out and email to , download the below Pdf.

Goods in Transit Explained

Goods In Transit Claim Form

To make a claim using our online claim form, please click on
the link below, you must have the following forms available to upload:-


1. Claused Pod
2. Proof Of Weight ( Screen shots & estimated weights are fine)

3. Pictures Of Damages, Damaged Goods

4. Copy of email sent to SSO (intent) must be within 7 days of delivery

5. Sales Invoice (to  your customer)

6. Cost Invoice or proof of profit margin ( Claims paid on cost of goods)

Got All of the above ready ? MAKE A CLAIM