Goods Damaged Whilst In Transit
At the moment that you know, or even think that there is a possibility that a claim will arise from a delivery that we have done then
please use the below as a template, we need this within 7 days of the goods being delivered.
Intent To Claim Template….
The following goods have been damaged whilst in your care.
The consignment of (**) pallets or boxes was collected from…(**) on (date/time) and was to be delivered to… (**) on (date/time).
Our reference is (your ref/our job no).
We hold you (SSO LOGISTICS LTD) fully responsible for any claim which may arise.
This must be sent within 7 days of the damage or loss of goods., The claim form should be sent within 3 months of the claim date, providing that the intent email has been sent within 7 days.
Please send all insurance related claims, intents or queries to
To make a claim using our pdf form, print fill out and email to , download the below Pdf.
To make a claim using our online claim form, please click on
the link below, you must have the following forms available to upload:-
1. Claused Pod
2. Proof Of Weight ( Screen shots & estimated weights are fine)
3. Pictures Of Damages, Damaged Goods
4. Copy of email sent to SSO (intent) must be within 7 days of delivery
5. Sales Invoice (to your customer)
6. Cost Invoice or proof of profit margin ( Claims paid on cost of goods)
Got All of the above ready ? MAKE A CLAIM