Goods Damaged Whilst In Transit

At the moment that you know, or even think that there is a possibility that a claim will arise from a delivery that we have done then
please use the below as a template, we need this within 7 days of the goods being delivered. 


Intent To Claim Template….


The following goods have been damaged whilst in your care.
The consignment of (**) pallets or boxes was collected from…(**) on (date/time) and was to be delivered to… (**) on (date/time).
Our reference is (your ref/our job no).


We hold you (SSO LOGISTICS LTD) fully responsible for any claim which may arise.

This must be sent within 7 days of the damage or loss of goods., The claim form should be sent within 3 months of the claim date, providing that the intent email has been sent within 7 days.


Please send all insurance related claims, intents or queries to

Goods in Transit Explained

Goods In Transit Claim Form

To make a claim using our pdf form, print fill out and email to , download the below Pdf.

To make a claim using our online claim form, please click on
the link below, you must have the following forms available to upload:-


1. Claused Pod
2. Proof Of Weight ( Screen shots & estimated weights are fine)

3. Pictures Of Damages, Damaged Goods

4. Copy of email sent to SSO (intent) must be within 7 days of delivery

5. Sales Invoice (to  your customer)

6. Cost Invoice or proof of profit margin ( Claims paid on cost of goods)

Got All of the above ready ? MAKE A CLAIM

BRC Accredited

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Units 4&5 Fishwicks Industrial Estate
Baxters Lane
St Helens. Merseyside. WA9 3NA

T: 01744 416 999

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The BRC Global Standard for Storage and Distribution is a Global Food Safety Initiative (GFSI) recognized certification program designed for companies that store and/or distribute food, consumer products and packaging material

The United Pallet Network is the Network of our choice. The network has 90+ members who work in harmony to get our goods delivered.

The Road Haulage Association (RHA) is the only UK trade association dedicated solely to the needs of UK road transport operators

The Fleet Operator Recognition Scheme (FORS) is a voluntary accreditation scheme encompassing all aspects of safety, fuel efficiency, vehicle emissions and improved operations.

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