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Palletised Distribution

Specialist Pallet Network Deliveries


BRC AA Graded

Freight Forwarding

International Freight Department

Goods Damaged Whilst In Transit

At the moment that you know, or even think that there is a possibility that a claim will arise from a delivery that we have done then
please use the below as a template, we need this within 7 days of the goods being delivered.

Intent To Claim Template….

The following goods have been damaged whilst in your care.
The consignment of (**) pallets or boxes was collected from…(**) on (date/time) and was to be delivered to… (**) on (date/time).
Our reference is (your ref/our job no).

We hold you (SSO LOGISTICS LTD) fully responsible for any claim which may arise.

This must be sent within 7 days of the damage or loss of goods., The claim form should be sent within 3 months of the claim date, providing that the intent email has been sent within 7 days.

Please send all insurance related claims, intents or queries to insuranceclaims@ssologistics.co.uk

Goods in Transit Explained

To make a claim using our online claim form, please click on the link below, you must have the following forms available to upload:

  1. Claused Pod
  2. Proof Of Weight ( Screen shots & estimated weights are fine)
  3. Pictures Of Damages, Damaged Goods
  4. Copy of email sent to SSO (intent) must be within 7 days of delivery
  5. Sales Invoice (to  your customer)
  6. Cost Invoice or proof of profit margin ( Claims paid on cost of goods)